Returns will be honoured within 30 calendar days from the delivery/pick up date of the respective order provided the product is in its original condition, has all the tags and stickers and is in its original case.
Online purchases return address:
1001 Optical, Attention: Customer Service, Unit 30, 6 Herbert St, St Leonards, NSW 2065, Australia.
For online purchases, if an order has been undeliverable and returned to 1001 Optical, we will contact you to confirm your details and reschedule the delivery. If no reply is received within 30 days, a refund will be processed back to you.
The returns and refunds process may take 10 – 30 business days.